We here at Jama value customer service above any thing else. Our goal is to solve your issues as quickly as possible. Once you submit a support ticket either via email or directly here we will review it within one hour (during business hours). Once reviewed we will work with you to determine severity and next actions. In either case we will comment on the ticket to keep you up to date.

Contour Upgrade Tip:  Contour indexes data to improve performance. Before upgrading, it's recommended you delete the entire "Search" directory within your existing Contour home directory. This should be done while the Contour application server (e.g. Tomcat) is shut down. This will ensure a clean new index during startup.

Before submitting a support ticket you may find your answer in one of the below resources:

• Contour User Guide
• Known issues list with status
• Documentation
• Forums
• Submit a Request

Contour Version 3.4.2

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Release Notes

Previous Versions

Installation and Upgrade Guide

If you are using Chrome, you might experience some problems with pasting images. Instead of bringing the paste image pop-up on the screen, the screen never comes up and displays a completely blank page.

Looks like a problem specifically with Chrome 18's update. You might even notice some other areas of the app having trouble, like test runs.

Workaround is to use the Chrome Chrome 19 beta, until 19 is officially released: Google Chrome Beta: Google Chrome Beta

You can check your version by clicking the wrench icon on the right and clicking About Google Chrome.

The following are not compatible with Contour, if you are having problems just starting Contour up for the first time, please check this list:

• Tomcat 7
• Java 1.7 & 1.5